Car Upstream

Ford’s Sync 911 Assist feature, incorporated within its Sync connectivity system, works to automatically contact emergency services should the driver become involved in an accident. A new revision may make it even easier for first responders to quickly locate the vehicle.



As it had in the past, Sync 911 Assist ties into the Bluetooth phone connection incorporated with the Sync system. In the event of an airbag deployment or if the fuel pump shutoff is triggered, Sync 911 uses the phone’s service, automatically places an emergency call, and bypasses intermediary call centers to directly connect the driver to an emergency responder.

Previously, the 911 Assist feature used cell phone signal triangulation to provide emergency responders with the driver’s whereabouts. Ford has vastly improved the system to use the vehicle’s global positioning system (GPS) to provide precise coordinates of the vehicle’s location, helping reduce response time.

“Integrated GPS is a logical next step for 911 Assist, leveraging the GPS hardware that is now included with Sync,” said Gary Jablonski, manager of Ford’s infotainment product development team. “That’s the beauty of the Sync platform -- it can quickly adapt to and accommodate new technologies, features, and services that provide great value to customers without great additional costs.”

The improved Sync 911 Assist is only one of the many updated features available on most 2011 Ford vehicles. The updated 911 Assist feature is included free of charge on all vehicles equipped with MyFord and MyLincoln Touch (i.e. 2011 Ford Edge and Linlcoln MKX), and is available on most 2011 vehicles equipped with Sync. As was previously the case, the system will remain a complimentary service to all owners. Look for the revised system to be demonstrated at the National Emergency Number Association conference in Indianapolis June 5-10.

Source: Ford